Aksys knowledge base
Getting started
Find out key information about getting started and managing users with Aksys.
Order Management
Learn how to track, view, place, adjust and confirm changes to orders in all statuses.
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Support when you need it
The Aksys support team provides a single point of contact for all platform-related enquiries. This includes system access, troubleshooting, and technical issues. All support requests are triaged and managed according to issue severity, with escalation processes in place to ensure prompt resolution of critical incidents.
| Support Channels | |
| General System Support | [email protected] |
| Urgent System Support | (03) 7064 9628 |
| Urgent Order Support | (03) 9088 6221 |
| Hours of Operation | Monday – Friday: 8:00am-6:00pm |
All support activity is monitored and tracked to ensure visibility and follow-up. Platform updates and known issues are communicated proactively when applicable.